| AI triage / prioritization | Personalized triage surfacing only what needs you | Focused vs Other, a coarse two-bucket sort |
| Unified inbox across multiple accounts | Every account, any provider, in one inbox | Multiple accounts, but each largely siloed |
| Replies drafted in your voice | Full drafts that match your tone | Copilot drafts (paid) in a generic voice |
| Connecting a third-party client | One-click 'Sign in with Microsoft' OAuth, no password needed | OAuth required for Outlook.com since September 2024; Microsoft 365 SMTP passwords off by default from December 2026 |
| Encryption and privacy | End-to-end encrypted mailbox access | Strong enterprise security; encryption via add-ons |
| Personalization / learning | Teaching loop that learns your priorities | Focused Inbox adapts modestly to your moves |
| Pricing | Free tier; paid plans for full AI inbox | Free webmail; Copilot and 365 are paid add-ons |